Need help with a product? Here’s where to look for Quick Starts, Data Sheets, Product Software, and Development Stuff – including APIs, testing utilities, etc. For more support information, such as FAQs and Tech Tips, see our Support Portal. For a complete list of products (with part numbers), please download our Product List. Also note that all our data sheets are currently being updated.
iHelp version 5.5.10 -
NEW!
iHelp Release Notes
The
iHelp utility is necessary to update the firmware on Flex devices. It is
also used to locate and configure Global Connect, Flex, iTach devices, and
GC-100s installed on the network, and also facilitates the upgrade
functionality for the Global Connect and Flex family of products.
Download iHelp and run the .exe. This file is an executable
and does not require installation. Run iHelp on a Windows PC connected to
the same network as your GC devices. iHelp listens for Global Connect, Flex,
iTach, and GC-100 multicast beacons and displays every MAC ID and IP address
within one minute. For instructions on updating the Flex firmware using
iHelp, please see our simple tutorial. iHelp will
automatically notify you if your unit is out of date to begin a firmware
upgrade. For details on version based changes, view the iHelp Release Notes.
iLearn version 2.9
iLearn Release
Notes
This .exe file is the companion application for our IR
products, including all iTach and iTach Flex models, the GC-IRL, and the
GC-IRE (with attached GC-RG1). This utility allows for the capture of IR
commands, conversion between Global Caché and Hex (CCF) formats. Read the
iLearn Release Notes for version based changes. We also have provided a
brief tutorial on using the features of iLearn and some common
troubleshooting tip.
iConvert version 3.4
iConvert Release
Notes
This zip file contains a stand-alone utility for
conversion between Global Caché format IR codes and Hex (CCF) codes. Read
the iConvert Release Notes for more information.
iTest version 1.3
iTest Release Notes
This
zip file contains the successor to GCScan and is capable of sending literal
strings, individual hex bytes, or a mixture of both. iTest contains two
receive windows, one printing ASCII, and the other printing the hex values
of each character received in a sixteen byte hex dump format. iTest will
connect to any Global Caché network device including all those using TCP/IP
ports 4998, 4999 and 5000. For a breakdown of its functionality and changes
from the previous version, view the iTest Release Notes.
These programs are no
longer supported by Global Caché and we do not offer support for
them.
GC-CCF Utility – This zipped folder contains
.msi installation files for the GC-CCF conversion utility which requires
.Net 1.1 for proper function.
GC-IRL Utility – This zipped folder contains
.msi installation files for the GC-IRL IR learner utility.
GC-Discovery – This zipped folder contains
application information and the executable GC-Discovery utility.
Simple
IR Client Utility – This zipped folder contains the executable and readme
for the Simple IR Client Utility.
GCScan – This executable
program allows for IP and port specification for sending text over TCP/IP
connections.
GC Test Utility – This .msi installation file
contains the GC-100 test utility.
These programs aren't
developed by Global Caché and we do not offer support for them. We
cannot attest to how up to date they are or
functionality.
For MacOS versions of iHelp, iLearn,
iTest, and iConvert, please see Martijn Rijnbeek’s
website.
For Android versions of iHelp, iLearn, iTest, and
iConvert, please see HCS or Google Play.
PyTach – Python library for communication between
the iTach and RF devices.
MyDevice RTI Driver – This driver allows you to
extend the functionality of your RTI system using the Global Cache IP based
hardware. The driver implements the full range of functionality and has been
tested on both the GC-100 and iTach range of products. Not free.
Global Caché Unified TCP API –
Updated June 4, 2024.
Commands to control and configure all Global Caché
products, including Global Connect modules, through TCP. This API
consolidates all information found in earlier API specs. If you have
question or require information not found in this document, please contact
Support at support@globalcache.com.
Global Connect RESTful HTTP API – Allows for control of Global Connect through HTTP commands
Flex RESTful HTTP API - Works with Flex and Flex Link cables only
This PDF provides information
on the GC-IRL IR Learner device
This PDF provides information
on the GC-IRE IR Extender device
This PDF provides information to assist beta user of the Control Tower IR Database in the Cloud