Need help with a product? Here's where to look for Quick Starts, Data Sheets, Product Software, and Development Stuff - including APIs, testing utilities, etc. For more support information, such as FAQs and Tech Tips, see our Support Portal.

For a listing of all new release download files and documents relating to the Flex firmware update and Flex Link Relay & Sensor Cable, please see the New Release Files page.new.sm.fw 

  • Product List with part numbers.
  • iHelpnew.sm.fw (version 4.6) - The iHelp utility is used to locate and configure iTach Flex, iTach devices, and GC-100s installed on the network, and also facilitates the upgrade functionality for the iTach Flex and iTach family of products. This new version supports Flex IP with PoE (Flex IP with PoE hardware required) and the newly released Flex Link Relay & Sensor cable.
    Run iHelp.exe on a Windows PC connected to the same network as your GC devices. iHelp listens for iTach Flex, iTach, and GC-100 multicast beacons and displays every MAC ID and IP address within one minute.
    • Update your GC product by selecting it from the list, right-clicking on the unit, and select "Update Device" to update your device to the current firmware. iHelp will automatically notify you if your unit is out of date to begin a firmware upgrade. For details on the new firmware version, view the Flex Release Notes. For instructions on updating the Flex firmware using iHelp, please see our simple tutorial.
    • Configure your GC product by selecting it from the list, right-clicking on the unit, and selecting "Configure" to display the setup pages on your default browser. iHelp will automatically notify you if your unit is out of date to begin a firmware upgrade. For details on version based changes, view the iHelp Release Notes. This file is an executable and does not require installation.
  • iLearn (version 2.8) - This zip file is the companion application for our IR products, including all iTach and iTach Flex models, the GC-IRL, and the GC-IRE (with attached GC-RG1). This utility allows for the capture of IR commands, conversion between Global Caché and Hex (CCF) formats. Read the iLearn Release Notes for version based changes.
  • iTest (version 1.3) - This zip file contains the successor to GCScan and is capable of sending literal strings, individual hex bytes, or a mixture of both. iTest contains two receive windows, one printing ASCII, and the other printing the hex values of each character received in a sixteen byte hex dump format. iTest will connect to any Global Caché network device including all those using TCP/IP ports 4998, 4999 and 5000. For a breakdown of its functionality and changes from the previous version, view the iTest Release Notes.
  • iConvert (version 3.4) - This zip file contains a stand-alone utility for conversion between Global Caché format IR codes and Hex (CCF) codes. Read the iConvert Release Notes for more information.
  • All software no longer supported by Global Caché is located on our Unsupported Software & Utilities page.

Other OS Software Utilities (Unsupported Third Party)

APIs

  • Global Caché REST/HTTP APInew.sm.fw (Works with Flex and Flex Link cable only)
  • iTach Flex HTTP API (Update August 26, 2013) - This PDF provides information to assist system integrators and developers in developing HTTP drivers and interface applications with the new iTach Flex products.
  • iTach Flex TCP APInew.sm.fw - This PDF provides information to assist system integrators and developers in developing TCP drivers and interface applications with the new iTach Flex products.
  • iTach API - This PDF provides information to assist installers, system integrators, and developers in developing drivers and interface applications for the iTach family of products.
  • GC-IRL API Specification - This PDF provides information on the GC-IRL IR Learner device.
  • GC-IRE API Specification -This PDF provides information on the GC-IRE IR Extender device.
  • GC-100 API Specification - This PDF provides information to assist installers, system integrators, and developers in developing drivers and interface applications for the GC-100.
  • Control Tower IR Database APInew.sm.fw - This PDF provides information to assist beta user of the Control Tower IR Database in the Cloud.

Data Sheets

Development and Testing

  • [intlink id="965" type="page"]GC-100 Crestron Template[/intlink] - To download the updated beta template, you will need to supply contact information.

Quick Start Guides

Release Notes

Tutorials/Tech Guides/White Papers