Need help with a product? Here’s where to look for Quick Starts, Data Sheets, Product Software, and Development Stuff – including APIs, testing utilities, etc. For more support information, such as FAQs and Tech Tips, see our Support Portal.

  • iHelp (version 4.4) – The iHelp utility is used to locate and configure iTach Flex, iTach devices, and GC-100s installed on the network, and also facilitates the upgrade functionality for the iTach Flex and iTach family of products. Run iHelp.exe on a Windows PC connected to the same network as your GC devices. iHelp listens for iTach Flex, iTach, and GC-100 multicast beacons and displays every MAC ID and IP address within one minute. Configure your GC product by selecting it from the list, right-clicking on the unit, and selecting “Configure” to display the setup pages on your default browser. iHelp will automatically notify you if your unit is out of date to begin a firmware upgrade. For details on version based changes, view the iHelp Release Notes. This file is an executable and does not require installation.
  • iLearn (version 2.7) – This zip file is the companion application for our IR products, including all iTach and iTach Flex models, the GC-IRL, and the GC-IRE (with attached GC-RG1). This utility allows for the capture of IR commands, conversion between Global Caché and Hex (CCF) formats. Read the iLearn Release Notes for version based changes.
  • iTest (version 1.3) – This zip file contains the successor to GCScan and is capable of sending literal strings, individual hex bytes, or a mixture of both. iTest contains two receive windows, one printing ASCII, and the other printing the hex values of each character received in a sixteen byte hex dump format. iTest will connect to any Global Caché network device including all those using TCP/IP ports 4998, 4999 and 5000. For a breakdown of its functionality and changes from the previous version, view the iTest Release Notes.
  • iConvert (version 3.3) – This executable is a stand-alone utility for conversion between Global Caché format IR codes and Hex (CCF) codes. Read the iConvert Release Notes for more information.
  • All software no longer supported by Global Caché is located on our Unsupported Software & Utilities page.

Other OS Software Utilities (Unsupported Third Party)

APIs

All revisions made to APIs are highlighted and noted.

  • iTach Flex HTTP API (Update August 26, 2013) – This PDF provides information to assist system integrators and developers in developing HTTP drivers and interface applications with the new iTach Flex products.
  • iTach Flex TCP API – This PDF provides information to assist system integrators and developers in developing TCP drivers and interface applications with the new iTach Flex products.
  • iTach API – This PDF provides information to assist installers, system integrators, and developers in developing drivers and interface applications for the iTach family of products.
  • GC-IRL API Specification – This PDF provides information on the GC-IRL IR Learner device.
  • GC-IRE API Specification -This PDF provides information on the GC-IRE IR Extender device.
  • GC-100 API Specification – This PDF provides information to assist installers, system integrators, and developers in developing drivers and interface applications for the GC-100.
  • Control Tower IR Database API – This PDF provides information to assist beta user of the Control Tower IR Database in the Cloud.

Data Sheets

Development and Testing

Quick Start Guides

Release Notes

Tutorials

  • Visit our Training Portal for introduction, iTach WiFi, and iLearn training modules.

White Papers