Recent posts in ‘FAQs’ | Global Caché Support Portal

FAQ: Sony IR Control Syntax Friday, 3 September 2010, 9:21 pm

Question: I am trying to learn the control codes for my Sony hardware, but the codes I learn are not working. What am I doing wrong? Answer: There are known issues related to the capture and transmiss. […]

Source: Recent posts in ‘FAQs’ | Global Caché Support Portal |

FAQ: Why isn’t my WiFi iTach connecting to my Network? Monday, 19 July 2010, 6:21 pm

Question: I am unable to get my WiFi model iTach to connect to my infrastructure network. What can I do to make sure that my network allows connectivity to iTach units? Answer: Depending upon a listin. […]

Source: Recent posts in ‘FAQs’ | Global Caché Support Portal |

FAQ: How Do I Learn IR Codes Using Global Caché Hardware? Wednesday, 7 July 2010, 7:01 pm

Question: How do I use Global Caché products to learn the codes to control my TV/DVD Player/IR receiving device? Answer: First, one should understand what an IR code is. An IR code consists of on and. […]

Source: Recent posts in ‘FAQs’ | Global Caché Support Portal |

FAQ: Current iTach Firmware Versions Monday, 14 June 2010, 8:45 pm

Question: What are the current firmware revision numbers for the iTach family of products? Answer: Firmware versions are as follows: WF2IR  – 700-1001-12 WF2SL – 700-1007-05 WF2CC- 700-1010-06 IP2IRÂ. […]

Source: Recent posts in ‘FAQs’ | Global Caché Support Portal |

FAQ: iTach Homeseer Support Tuesday, 18 May 2010, 4:11 pm

Question: Does Homeseer support the iTach family of products? Answer: Yes, in the latest version of the Homeseer GC plugin, the IR and CC iTach models are now fully supported. SL (RS232) models commun. […]

Source: Recent posts in ‘FAQs’ | Global Caché Support Portal |

FAQ: Serial Baud Rates Thursday, 13 May 2010, 4:08 pm

Question: What are the highest serial communication speeds available for Global Caché network adapters? Answer:   The GC-100 family communicates up to 57.2K baud on all serial connections and the iT. […]

Source: Recent posts in ‘FAQs’ | Global Caché Support Portal |

FAQ: Explanation/Application of PoE Wednesday, 28 April 2010, 7:38 pm

Question: What is PoE, when should I use it, and how do I use it? Answer: Power over Ethernet (PoE) supplies power to the iTach products over the network (CAT5) cable. This eliminates the need for. […]

Source: Recent posts in ‘FAQs’ | Global Caché Support Portal |

FAQ: GC-100 Browser Configuration Wednesday, 28 April 2010, 6:25 pm

Question: What browser should I use to configure my GC-100? Answer: There are known bugs involving GC-100 configuration with Firefox. Configuration with Internet Explorer has been thoroughly tested, a. […]

Source: Recent posts in ‘FAQs’ | Global Caché Support Portal |

FAQ: GC-100 Firmware Upgrades Monday, 26 April 2010, 4:18 pm

Question: How can I upgrade my GC-100 unit’s firmware in the field? Answer: The GC-100 family of products cannot be upgraded in the field. An upgrade to the current version of the firmware requires th. […]

Source: Recent posts in ‘FAQs’ | Global Caché Support Portal |

FAQ: Communication Using Global Caché Serial Ports Friday, 23 April 2010, 8:00 pm

Question: What is the command structure for Global Caché Serial (RS232) Ports? Answer: There is no GC-100 command structure for serial data. Serial data is sent to the GC-100 or iTach IP address on P. […]

Source: Recent posts in ‘FAQs’ | Global Caché Support Portal |

FAQ: Resetting a GC-100 to factory defaults Monday, 1 February 2010, 11:39 pm

Question: How do I reset my GC-100 to factory defaults? Answer: Factory default settings for your GC-100 can be reset by electrically connecting pins 7 and 2 on the first serial connector (closest to. […]

Source: Recent posts in ‘FAQs’ | Global Caché Support Portal |

FAQ: Using setup web pages for control Tuesday, 20 October 2009, 8:54 pm

Question: Can the embedded web pages (setup pages) on the GC-100 be used for control?   Answer: The GC-100 web pages are used ONLY for configuration, and not control.

Source: Recent posts in ‘FAQs’ | Global Caché Support Portal |

FAQ: Serial port redirector Tuesday, 20 October 2009, 6:58 pm

Question: I would like to use the serial ports on my GC-100 or iTach, but my software only recognizes serial ports local to the computer. Can I make Global Caché serial ports appear to be local to my. […]

Source: Recent posts in ‘FAQs’ | Global Caché Support Portal |

FAQ: Power input configuration for GC-100 Tuesday, 20 October 2009, 6:35 pm

Question: What is the configuration of the power input on the GC-100? Answer: Input voltage is 9 to 16V @ ~1W.  The center pin is positive and the connector is a 5P5 type.  The 5P5 is 2.1mm center h. […]

Source: Recent posts in ‘FAQs’ | Global Caché Support Portal |

FAQ: Power requirements for iTach with Power over Ethernet (PoE) Friday, 16 October 2009, 9:10 pm

Question: What are the power requirements or power draw for the iTach PoE models?   Answer: The iTach PoE models require ~ 1 W. Note the iTach will also operate from +5V to 16V without PoE. This allo. […]

Source: Recent posts in ‘FAQs’ | Global Caché Support Portal |

FAQ: Current GC-100 firmware version Friday, 16 October 2009, 8:40 pm

Question: What is the current released firmware version of the GC-100? Answer: The GC-100-06 is 3.2-06, the GC-100-12 and GC-100-18 are both 3.2-12

Source: Recent posts in ‘FAQs’ | Global Caché Support Portal |

FAQ: How can I interface with your products if I write my own software? Friday, 20 February 2009, 12:06 am

Question: How can I interface with your devices if I write my own software? Answer: Global Caché provides API documents to allow third parties to interface with our products: GC-IRL API Specification. […]

Source: Recent posts in ‘FAQs’ | Global Caché Support Portal |

FAQ: Why won’t my Keyspan USB to serial adapter work with the GC-IRL? Thursday, 19 February 2009, 11:59 pm

Question: I’m trying to use a Keyspan USB to serial adapter with the GC-IRL IR Learner. The iLearn utility reports it can not connect to the GC-IRL.  What is the problem?   Answer: The Keyspan USB t. […]

Source: Recent posts in ‘FAQs’ | Global Caché Support Portal |

FAQ: GC-100 error codes returned from Port 4998 Thursday, 19 February 2009, 11:03 pm

The chart below provides a list of error messages returned by the GC-100 from port 4998 and the explanation of each message.   Error Message Explanation unknowncommand, 1 Time out occurred because c. […]

Source: Recent posts in ‘FAQs’ | Global Caché Support Portal |

FAQ: Are there any limitations on the number of TCP client connections to the GC-100? Thursday, 19 February 2009, 3:56 pm

Question: On the GC-100-12, is there any limitation on the number of TCP Client connections to the unit? I need to make multiple TCP Client connections to the GC-100, either in multiple threads or sep. […]

Source: Recent posts in ‘FAQs’ | Global Caché Support Portal |

FAQ: Is there a Global Caché IR codesets for distribution or a converter program? Tuesday, 18 November 2008, 10:54 pm

Question: Is there a Global Caché IR codesets for distribution or a converter program?   Answer: There is not a database of Global Caché IR codesets for distribution, but Moore Young has a program. […]

Source: Recent posts in ‘FAQs’ | Global Caché Support Portal |

FAQ: Is the GC-100 DHCP compatible? Tuesday, 18 November 2008, 8:43 pm

 Question: Is the GC-100 compatible with DHCP network address assignment?   Answer: All GC-100 models with firmware version 3.0 and above are DHCP compatible, and will automatically obtain an IP add. […]

Source: Recent posts in ‘FAQs’ | Global Caché Support Portal |

FAQ: GC-100 RS232 to RS232 link Tuesday, 18 November 2008, 6:58 pm

Question: I have a GC-100 network adapter that I want to use to connect the RS232 ports from PC #1 at site A and PC #2 at site B. I do have a network link between site A and B. My need is that from PC. […]

Source: Recent posts in ‘FAQs’ | Global Caché Support Portal |

FAQ: Using the GC-IRE IR Extender and GC-CXG Converter Tuesday, 18 November 2008, 6:39 pm

Question: I need to connect between my PC and Xantech connecting block over a distance of 75ft, is this possible with your products? If so can you tell me what  extension cables I should use, how to. […]

Source: Recent posts in ‘FAQs’ | Global Caché Support Portal |